We ship orders all over Ukraine. It is important to us that your order arrives safely, so we use high quality, reliable packaging.
Important!
Check the parcel carefully on arrival at the post office. If the goods arrive in a damaged condition, please contact us immediately.
You can receive order:
AT THE “NOVA POST” BRANCH
AT THE”NOVA POST” AUTOMATED PARCEL LOCKER
FROM THE MAIL COURIER AT THE SPECIFIED ADDRESS
Free delivery - from UAH 3,000.
The cost of delivery of goods worth up to UAH 3,000 is determined by the tariffs of Nova Posta.
DELIVERY COST
Shipping costs are calculated according to Nova Posta's rates.
Please note! If you choose to pay for your order upon receipt, you will also need to pay a C.O.D. fee of UAH 20 + 2% of the amount of the transfer.
For orders over UAH 3,000 you will receive free delivery to a Nova Posta branch in Ukraine.
If you choose courier delivery, you will have to pay for the delivery.
HOW LONG DOES DELIVERY TAKES
Delivery in Ukraine is carried out by the transport company Nova Posta. The order is delivered within 1-5 days depending on the destination city.
On promotional days the delivery time may be longer.
Upon delivery to the carrier's warehouse, the order is stored for a maximum of 5 working days, after which it is returned.
PAYMENT
We offer several ways to pay for your order.
Pay by card on the website (WayForPay).
Cash on delivery at the Nova Posta branch or by courier.
Cash on delivery is possible with an advance payment of 400 UAH.
PRODUCT RETURN
We are confident in the quality of our products.
In accordance with the Law of Ukraine "On Consumer Protection", Article 9, you can return the goods within 14 days after the purchase.
Please note! The goods must be in good condition and unused.
To make a return, please contact the manager.
Returns of poor quality goods will be considered on an individual basis by our managers.
The cost of the return is the responsibility of the sender, except in cases related to the quality of the goods.
RETURN POLICY
The storage conditions of the goods have been complied with.
The details confirming the purchase of the goods are intact.
To return or exchange the product, call us on +380953235627 and provide the manager with the following information:
Your name, address and telephone number.
Description of the reason for the return.
Include a photo or video of the item you wish to return.
Attach a photo or document confirming the fact that you purchased this product from our website.
Provide the details of your account to which we will transfer the money in the event of a return.
Within 1 working day of receiving your return/exchange request, our manager will contact you and inform you of the decision.
The refund will be based on the price of the goods on the date of purchase.
The buyer is responsible for the cost of returning the goods.
REFUND
Upon receipt of the return and provided the order is in good condition, a refund will be issued within 3 working days from the date the return is processed.
Please allow between 2 and 14 working days for funds to be credited to your account, depending on your bank's policy.
We are here to help you every step of the way, whether you need advice on delivery, payment or returns.
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